about us
...dogs, cats, birds, rabbits... and other creatures, too... since 1983
We think we're different. No, not weird or odd or peculiar (well, maybe all that too), but just good-different.
We've been caring for all types of pet, and relocating them and other animals, for more than 30 years. Our owners and current management team have almost 70 years of combined animal care, relocations and veterinary experience. Our staff are never let loose on our customers, their pets or our business partners until months of customer care, animal care and relocations training have been successfully completed. Our vets and nurses remain in regular professional training to continue to develop their qualified expertise, and further training of one kind or another remains constant and ongoing for all our other employees throughout the business and throughout their careers with us. Employment with us is treated as a serious professional career choice, not a pleasant pastime or short-term vocation or stopover job.
We take for granted that love of animals, and the joy of them, is a core function of our work and of the deeper character of the person doing the work, yet we also know that there is a whole lot more to animals and their boarding, daycare, veterinary care and relocations than just loving them. Love without real training, real knowledge, real procedures, real management and serious expectations is, well, just love. And love is a lot, but we think it’s not quite enough.
When we communicate with you, our two-legged customers, we want to speak well and write well so that it's pleasant to deal with us and so that there’s always clear understanding between you and us, to the very best of our ability; not frustration and confusion. And we want our trained animal handlers, relocations managers, vets, nurses and receptionists to understand our entire business, not just their own little corner of it, so that when you are communicating with us, you're dealing with knowledgeable, capable people who have insights into most of what you want to know and need to address.
We can provide you with a wide breadth of the important pet and other animal-related services: Veterinary Care, Global Relocations and Boarding & Daycare. And we are the Animal Handler for Emirates Airline and dnata (and by extension, almost all other airlines) at Dubai International Airport and Dubai World Central.
We are honest and transparent with our customers, even if that transparency puts our business at risk because of a mistake we've made ~ and yes, we make mistakes. We are not perfect. But we do know some stuff and we try really very hard to be extremely good at it all. We try extremely hard to genuinely know each pet's and pet owner's differences, which is part of what we think makes us different too.
We'd like you to come meet us, talk with us, walk through our Boarding, Daycare and Relocations facility in Umm Ramool and visit our Veterinary Clinic in Motor City (other forms of contact welcome too!). We know you'll be shopping around, and so you should ~ let us be two of your stops.
