Collection & Delivery

 
 

We come to you. Collection & Delivery (otherwise known as "C&D" to DKC insiders Smile) in Dubai, across the United Arab Emirates, or even beyond. We come to you in specially fitted, secure and safe, air-conditioned animal transport vehicles, as you would expect.

And we don't send "drivers". In fact, we don't even employ "drivers" for any of our animal handling. We have trained Animal Handlers and that's who will come to you. This means that the same Animal Handlers who care for your pet when he or she is boarding or relocating with us, and who work with you in our reception and on the phones, day in and day out, are also the ones meeting with you at your home. Worried about your pet's stay? Have special instructions? Talk it through with us before we come to collect or deliver, or with our handler at your home on the day.

For C&D within Dubai, we operate Sunday-Thursday from mid-morning to mid-afternoon. To set up a schedule for other locations and for all pricing, just get in touch.

And make your booking early!

Now please, do not worry at all if you see a snout sticking out one of our front passenger windows ~ that's our advanced navigation system!

 

There is a difference here. Just come 'n meet us.

 

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1. What's DKC's Collection & Delivery schedule?

We're on the road from approximately 10am to mid-afternoon, Sunday-Thursday. We don't offer this service on Friday or Saturday. (See our Two-Legged Timings.)

We have a lot of customers asking for very specific appointments but this is often not possible, although we do try if we can, because each day presents its own unpredictable schedules, number of home-visits, number of pets and... traffic!

However, we always call approximately 30 minutes before we get to you while we're doin' the rounds, so do feel free to go about your day as you need to and then, when you hear from us, you can return to your home to meet us.

2. What are your vehicles like? How will my pet travel?

We use converted passenger vans (such as the Toyota Hiace) which have been heavily modified for our pet collection and delivery service. Take a look at Collection & Delivery.

Now, as we've said, these are people-passenger vans, not cargo vans; this is an important distinction because passenger vans have windows all round the vehicle so that plenty of light gets in, and also high-quality air-conditioning throughout. Furthermore, we've added fans to create even better air circulation.

All the seats were removed, of course, and replaced by metal flooring with embedded hooks, so when we put your pet and her/his travel box into the van, we can use strong ties to secure the boxes in-place.

And finally, there's no partition between our handlers who are driving the vans and your pets in the back, which means we always know what's going on and your pets aren't isolated at all during the trip.

And just so you know, we transport any animal in these vehicles, not just your dogs and cats.

Oh, and one more thing: We do not have "drivers". The same Animal Handlers who take care of your pets when in our care are the ones who will come to your home for Collection & Delivery.

3. Do you collect/deliver outside Dubai?

Yep. Outside Dubai... and outside the UAE if need be. Contact us for pricing.