global relocations

other creatures too

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animal relocations by animal people pet imports pet exports pet transits through the uae other creatures too transit care & airport oversight a lot about travel boxes measuring your dog for a travel box organisations & authorities collection & delivery nationwide

When we say "pet" imports and exports, we mean ANY pet (got a bird, rabbit, chinchilla, ferret, hamster, guinea pig, lizard, snake or fish?).

When we say "other creatures too", we mean just about ANY type of air-freighted and road-transported animal, including military dogs and exotics small and large, including all mammals, fish, reptiles... any type. Regardless of the type of animal you need to relocate, and regardless the quantity and scale of the movement, let us know and we'll work with you.

Don't let our cute dog-and-cat logo fool you. That's why we say, "...and other creatures too."

 

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What do you mean by "Transit Care"?
Answer

Transit Care is the care provided to your pet or other animals when "in transit" from one locatio

<h5>What do you mean by "Transit Care"?</h5><p>Transit Care is the care provided to your pet or other animals when "in transit" from one location to another, but stopping in an intermediary airport along the way before catching a connecting, onward flight. For example, if you're pet is travelling between Montreal and Dubai, a common route would include two flights - one from Dubai to Amsterdam, then another from Amsterdam to Montreal (or vice versa, of course), with a rest period in between those two flights. While in Amsterdam, your pet is given care, including walks and a bit of exercise, food, water, and generally being checked for well-being. And if there are any problems or concerns, they are addressed.</p> <p>As you probably know, the UAE, and in particular Dubai, is now an important global cargo, animal and passenger transit hub, with a resulting increase in the number of animals each year which find themselves stopping over in Dubai for several hours or longer as they await their onward flights to their final destinations. And with the growing prominence of Emirates airline and the development of Dubai International Airport and Dubai World Central, this trend is very likely to continue to grow into the future.</p> <p>In short, "transit care" is the care your pet and other animals get by specialist handlers while in transit.</p>
What's better... wood or plastic travel boxes?
Answer

Excellent question.
Take a look at A lot about Travel Boxes.

<h5>What's better... wood or plastic travel boxes?</h5> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_28.jpg"></div> <div class="faq_ans_text"><p>Excellent question.<br>Take a look at <a href="/what-we-do/global-relocations/a-lot-about-travel-boxes" target="_blank">A lot about Travel Boxes</a>.</p></div>
Can DKC make custom made travel boxes for animals other than cats and dogs?
Answer
<h5>Can DKC make custom made travel boxes for animals other than cats and dogs?</h5> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_93.jpg"></div> <div class="faq_ans_text"><p>We sure can! Any type of travel box or crate you might need, for any type of animal!</p> <p>Simply <a href="/contact-us" target="_blank">contact us</a>.</p></div>
Can DKC make custom made travel boxes for animals other than cats and dogs?
We sure can! Any type of travel box or crate you might need, for any type...
Where can I get the import permit?
Answer
<h5>Where can I get the import permit?</h5> <p>You can get this permit yourself or through an agent like us; in either case, import permits are sourced from the UAE Ministry of Climate Change & Environment (MOCCAE).</p> <p>For more detail on all this, see our <a href="/what-we-do/global-relocations/pet-imports" target="_blank">Pet Imports</a> page, even if you intend to procure the permit yourself. (You want to be armed with all the information you can get, right?!)</p>
Can I export my bird?
Answer

Yes, definitely, birds can be exported. However, there very strict guidelines and lots of paper w

<h5>Can I export my bird?</h5><p>Yes, definitely, birds can be exported. However, there very strict guidelines and lots of paper work to arrange. It's always best to check with both the country of origin and the desintation country to learn what they each require, as the rules differ from country-to-country.</p> <p>You'll also need to check the CITIES list to see if your bird (species or family order) are required to have a CITIES permit to travel. Take a look <a href="https://www.cites.org/eng/disc/species.php" target="_blank">here</a>.</p>
Do you collect/deliver outside Dubai?

Yep. Outside Dubai...

...and outside the UAE if need be. Contact us for pricing.
Sedation: Should I or shouldn't I?
Answer
<h5>Sedation: Should I or shouldn't I?</h5> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_pet_photo_12.jpg"></div> <div class="faq_ans_text"><p>In almost all cases, absolutely <strong><span class="underline">not</span></strong>.<br><br>We very strongly recommend against tranquilizing or sedating animals for flight, as does just about every professional shipper worldwide ~ in fact, the vast majority of airlines will not even accept an animal if it has been so treated.<br><br>The main problem is that tranquilizers and sedatives affect the respiratory and circulatory systems by slowing them down quite a bit. While this is almost never a problem in normal circumstances, at altitude and in aircraft air-pressure, it can lead to physiological distress.<br><br>We are not saying that it is never done, and of course we are not saying it always leads to problems, but because there is a widely recognised increase in health risk, even if minimal, the usual approach is to avoid it unless absolutely necessary.<br><br>When is it absolutely necessary? Well, basically you need to ask: Will the stress which my pet will feel be so extremely serious that he will probably experience health problems or even physical injury while in transit, such that the risk of medication is actually less than the risk of anxiety?<br><br>Some people are so worried about their pets and other animals that this question becomes difficult for them to answer, but our experience is that in 99.9% of the cases, it is the human being who is suffering the most anxiety, albeit from understandable worry. You'd be amazed to see just how casual so many travelling animals are once they've arrived at the other end of the journey.</p> <p>And if you <em>are</em> seriously considering medication, look to <em>anxiolytics </em> instead of sedatives ~ these act differently on the pet's system and are probably safer, though we are still strongly recommending against the use of any medication at all, if at all possible. This said, there are herbal and homeopathic remedies that some feel are helpful alternatives and are usually readily available at pet shops and other locations in the form of sprays, tablets and even food.<br><br>Give it all some thought, speak to your vet, and please be cautious.</p></div>
Sedation: Should I or shouldn't I?
In almost all cases, absolutely...
How much lead time do I need to relocate/import my pet into the UAE?
Answer
<h5>How much lead time do I need to relocate/import my pet into the UAE?</h5> <p>The relocation of your pet always has two sides to it: the export and the import.</p> <p>The lead time for the import side of things will depend on the type of pet you have and, if you have a cat or dog, their vaccination status, as well as whether you're coming from a country classified as "high-risk" or "low-risk" for rabies. For more detail on all this, see our <a href="/what-we-do/global-relocations/pet-imports" target="_blank">Pet Imports</a> page.</p> <p>For the export side, which is the lead time you'll need from your country of origin, you'll want an agent based there (you can start your search for agents in your country/area at the <a href="https://www.ipata.org/ipata-pet-shippers-air-and-ground" target="_blank">IPATA.org</a> website) to find out more about the export requirements and how long it will take.</p> <p>On the UAE end, however, once all veterinary import requirements have been met, we like to ask for two weeks lead time, so get crackin', will ya!</p>
I know you relocate dogs and cats, but what about birds • rabbits • ferrets • guinea pigs • lizards • snake • cheetahs• penguins • monkeys • fish...
Answer

Well, DUH! Of course we can! Just about any animal at all. 

As with our boarding and da

<h5>I know you relocate dogs and cats, but what about birds &#8226; rabbits &#8226; ferrets &#8226; guinea pigs &#8226; lizards &#8226; snake &#8226; cheetahs&#8226; penguins &#8226; monkeys &#8226; fish...</h5> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_2.jpg"></div> <div class="faq_ans_text"><p>Well, DUH! Of course we can! Just about any animal at all.  <img alt="" src="/graphics/ic_smiley3.png" height="15" width="15"></p> <p>As with our boarding and daycare services, we relocate all types of animal, all over the world, into and out of the UAE, including domestic pets of any kind and exotics, large and small.</p></div>
Do you do animal exports by road? Can you get my pet to other GCC countries?
Answer
<h5>Do you do animal exports by road? Can you get my pet to other GCC countries?</h5> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_pet_photo_23.jpg"></div> <div class="faq_ans_text"><p>Well... to be honest, we've never needed to do this before because air-travel has always been best. But we're ready to talk!</p></div>
Do you do animal exports by road? Can you get my pet to other GCC countries?
Well... to be honest, we've never needed to do this before because...
For how long is the import permit valid?

30 days

There, wasn't that easy?  ;-)
What does Transit Care have to do with DKC?
Answer
<h5>What does Transit Care have to do with DKC?</h5> <p>Glad you asked!</p> <p>DKC (i.e. Dubai Kennels & Cattery and DKC Veterinary Clinic) is the Animal Handler for Emirates Airline and dnata (and all airlines served by dnata) at Dubai International Airport (DXB) and Dubai World Central (DWC). This means that we provide all care to all animals (pets, exotics, large and small mammals, fish, reptiles, birds, etc... but not horses at this time) which pass through DXB or DWC at any time of day or night, every day of the year.</p> <p>Now, not all types of animal always require "care" per se, but as and when needed, it is we who provide it. This will include the basics, such as water and food, but also inspection of travel crates and their repair or replacement as required; medical attention if needed; procurement and processing of special transit documents, etc. More than this, we are responsible for the general and overall monitoring and assessment of these animals, making decisions on a case-by-case basis as to their needs and providing those needs.</p> <p>The transit care period for all animals consists of basically three phases: taking animals off arriving aircraft and transporting them by air-conditioned vehicle from the aircraft to the AVI area (i.e. animal care area) of the airport for the duration of their transit stop in Dubai; the hours these animals spend in the AVI area being provided care of any kind, including feeding, watering, travel box repair or replacement, medical attention if needed (which thankfully is usually not needed), and anything else they might require or benefit from; and the transport of these animals from the AVI area to the next aircraft for their onward flight. DKC is not involved in the first and third phases because the airlines and airports have their own specialised crew for this, but we are indeed responsible for the care and attention provided to animals while they are in the AVI area.</p> <p>Airports are immensely complex places from the point of view of procedures and processes and the sheer number of people involved in... everything, including animal care. And DKC play this small but important part in the whole picture in Dubai.</p>
What do you mean by "Airport Oversight"?
Answer

First of all, we do not mean that we are in some way in charge of the airport! Goodness! No, tha

<h5>What do you mean by "Airport Oversight"?</h5><p>First of all, we do <em>not</em> mean that we are in some way in charge of the airport! Goodness! No, that's not at all what we mean. Sounds great, but no. <img alt="" src="/graphics/ic_smiley3.png"></p> <p>This is what we mean: In addition to providing "Transit Care" for animals in transit through Dubai International Airport (DXB) and Dubai World Central (DWC) for Emirates SkyCargo, we are also responsible for the overall well-being and safety of <em>any</em> animal (except horses!) at DXB and DWC during the period of time when all these animals are actually in our care and control in the AVI area (i.e. the animal care area) of the airport, even if those animals are not transiting but instead are importing or exporting. In other words, although we have our own import and export shipments of animals, there are obviously many other imports and exports of animals into/out of DXB which are <em>not</em> DKC's own customers/shipments ~ instead they are shipments being handled by pet owners themselves or other shipping agents. Once these animals come into the airport, either after arrival in the country or while awaiting departure to... someplace somewhere, most of them are cleared or depart without requiring any care or attention of any kind because everything is in order with them and no special circumstances arise. However, while they are in the AVI area we provide the necessary oversight to ensure that they are indeed ok, and when there is a need for any additional attention, we are the ones who handle all that. In other words, our general "oversight" means that whether or not we are specifically needed by Emirates or dnata for a specific situation, we simply keep an eye on all animals in the AVI area of the airports to ensure things are alright; if any action is required, be it simple things such as a few minutes attention for a pet or something more serious requiring veterinary care, we take it.</p> <p>In truth, the vast majority of shipments require no additional attention by us because these animals are being properly handled by the shippers, pet owners and airlines. For what it's worth, nevertheless, we are around anyway. <img alt="" src="/graphics/ic_smiley3.png"></p>
Can DKC manage both the import and export sides of my pet's or other animal's relocation?
Answer
<h5>Can DKC manage both the import and export sides of my pet's or other animal's relocation?</h5> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_3.jpg"></div> <div class="faq_ans_text"><p>Definitely yes! For sure! Yup!</p> <p>Well... maybe. Read on.</p> <p>There are two parts to any relocations process: 1) the export; 2) the import; and they need to be seen as distinct processes because, in fact, they are (although both sides coordinate with each other). We can definitely assist you with the import side if you're coming <em>into</em> the UAE, and we can definitely assist you with the export side if you're <em>leaving</em> the UAE. And that's because we, obviously, are <em>in</em> the UAE.</p> <p>Right, now that's clear.</p> <p>However, there (almost!) always needs to be someone (you, a friend or another relocations agent) handling things on the "other" side of a relocation. If you're importing into the UAE, someone will definitely have to handle things in your country of origin. If you're exporting from the UAE, someone in your destination country will have to handle things upon the arrival of your pet if your pet is being exported as "manifest cargo". (What is "manifest cargo" and "accompanied/excess baggage? Read our <a href="/docs/Pet_Flight_Options.pdf" target="_blank">Pet Flight Options</a>). There must always be a physical presence on both sides for the handing of it all when travelling as manifest cargo and when additional import requirements demand this.</p> <p>And so, you can of course engage us to handle the UAE-based stuff (please do!), but in the other country, you will have to have yourself, a friend or another agent handle that side of things. If you're going to use another agent, that's when we can step in to help with <em>both</em> sides of the shipment - although the other agent will be doing the physical work required at the other end, you may wish to deal with only one company for the management and payment of the whole process. In which case, we can manage that for you. There will of course be an additional management fee, but you might be happier having to deal with only one company.</p> <p>And by the way, if you do want to find another agent on your own, in your non-UAE location, check out <a href="https://www.ipata.org/ipata-pet-shippers-air-and-ground" target="_blank">IPATA.org</a>, where you'll be able to search for pet/animal shippers all over the world.</p> <p>But why did we exclaim "almost!" a couple of paragraphs up? Well, in departing the UAE, there are many countries around the world that permit the entry/arrival of pets travelling with you as "accompanied/excess baggage" rather than as "manifest cargo" for Customs clearance following arrival. This is not to say that additional assistance in the destination country is <em>never</em> required simply because your pet has travelled accompanied/excess baggage, but there are indeed many countries for which the entry requirements do <em>not</em> require this type of additional assistance (e.g. import permit, on-arrival quarantine, etc.). In other words, more research!!</p> <p>Complicated, this import/export thing, eh?  </p></div>
Can DKC manage both the import and export sides of my pet's or other animal's relocation?
Definitely yes! For sure! Yup! Well... maybe. Read on. There are two parts to any...
Does my bird need vaccinations?

Yes... maybe.

There are different vaccines available for different species of birds, with the main vaccinations being for poultry. Parrots tend not to need vaccines unless it's a requirement of the country they are in or travelling to.
What are the airline requirements for a travel box?
Answer
<h5>What are the airline requirements for a travel box?</h5> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_pet_photo_29.jpg"></div> <div class="faq_ans_text"><p>Important question.</p> <p>Take a look at <a href="/what-we-do/global-relocations/a-lot-about-travel-boxes" target="_blank">A lot about Travel Boxes</a> and <a href="/what-we-do/global-relocations/measuring-your-dog" target="_blank">Measuring Your Dog</a>, and download the helpful documents on these pages.</p> <p>Additionally, because of the complexity of this subject, please do contact us for a conversation. There's more to this subject than you might think, and the decision you make about which travel box to use for your pet will affect whether or not an airline will accept your pet for shipments and, yes, whether or not your pet stays safe. And yes, it will also affect the cost of the relocation.</p></div>
What are the airline requirements for a travel box?
Important question. Take a look at A lot about...
Does my bird need to be microchipped?
Answer
<h5>Does my bird need to be microchipped?</h5> <p>Microchipping is a great way to identify and register your bird in case he ever flies off into the unknown. A microchip is also a permanent, more reliable method of identifying your bird than feet-rings which can wear out or become damaged and can even break and fall off entirely.</p> <p>Microchips for birds are smaller than those for cats and dogs but nevertheless sometimes birds require a light sedation to have them placed. Not something to worry about, though.  <img alt="" src="/graphics/ic_smiley3.png" height="15" width="15"></p> <p>Do be very aware that all birds will always need a microchip, and possibly other forms of identification, if they ever need to travel abroad.</p>

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