other creatures too

<h5>What does Transit Care have to do with DKC?</h5><p>Glad you asked!</p> <p>DKC (i.e. Dubai Kennels & Cattery and DKC Veterinary Clinic) is the Animal Handler for Emirates Airline and dnata (and all airlines served by dnata) at Dubai International Airport (DXB) and Dubai World Central (DWC). This means that we provide all care to all animals (pets, exotics, large and small mammals, fish, reptiles, birds, etc... but not horses at this time) which pass through DXB or DWC at any time of day or night, every day of the year.</p> <p>Now, not all types of animal always require "care" per se, but as and when needed, it is we who provide it. This will include the basics, such as water and food, but also inspection of travel crates and their repair or replacement as required; medical attention if needed; procurement and processing of special transit documents, etc. More than this, we are responsible for the general and overall monitoring and assessment of these animals, making decisions on a case-by-case basis as to their needs and providing those needs.</p> <p>The transit care period for all animals consists of basically three phases: taking animals off arriving aircraft and transporting them by air-conditioned vehicle from the aircraft to the AVI area (i.e. animal care area) of the airport for the duration of their transit stop in Dubai; the hours these animals spend in the AVI area being provided care of any kind, including feeding, watering, travel box repair or replacement, medical attention if needed (which thankfully is usually not needed), and anything else they might require or benefit from; and the transport of these animals from the AVI area to the next aircraft for their onward flight. DKC is not involved in the first and third phases because the airlines and airports have their own specialised crew for this, but we are indeed responsible for the care and attention provided to animals while they are in the AVI area.</p> <p>Airports are immensely complex places from the point of view of procedures and processes and the sheer number of people involved in... everything, including animal care. And DKC play this small but important part in the whole picture in Dubai.</p>

<h5>Can DKC manage both the import and export sides of my pet's or other animal's relocation?</h5> <div class="faq_ans_img"><img loading="lazy" src="https://d6hd18130ua9m.cloudfront.net/images/faqs/faq_3.jpg"></div> <div class="faq_ans_text"><p>Definitely yes! For sure! Yup!</p> <p>Well... maybe. Read on.</p> <p>There are two parts to any relocations process: 1) the export; 2) the import; and they need to be seen as distinct processes because, in fact, they are (although both sides coordinate with each other). We can definitely assist you with the import side if you're coming <em>into</em> the UAE, and we can definitely assist you with the export side if you're <em>leaving</em> the UAE. And that's because we, obviously, are <em>in</em> the UAE.</p> <p>Right, now that's clear.</p> <p>However, there (almost!) always needs to be someone (you, a friend or another relocations agent) handling things on the "other" side of a relocation. If you're importing into the UAE, someone will definitely have to handle things in your country of origin. If you're exporting from the UAE, someone in your destination country will have to handle things upon the arrival of your pet if your pet is being exported as "manifest cargo". (What is "manifest cargo" and "accompanied/excess baggage? Read our <a href="/docs/Pet_Flight_Options.pdf" target="_blank">Pet Flight Options</a>). There must always be a physical presence on both sides for the handing of it all when travelling as manifest cargo and when additional import requirements demand this.</p> <p>And so, you can of course engage us to handle the UAE-based stuff (please do!), but in the other country, you will have to have yourself, a friend or another agent handle that side of things. If you're going to use another agent, that's when we can step in to help with <em>both</em> sides of the shipment - although the other agent will be doing the physical work required at the other end, you may wish to deal with only one company for the management and payment of the whole process. In which case, we can manage that for you. There will of course be an additional management fee, but you might be happier having to deal with only one company.</p> <p>And by the way, if you do want to find another agent on your own, in your non-UAE location, check out <a href="https://www.ipata.org/ipata-pet-shippers-air-and-ground" target="_blank">IPATA.org</a>, where you'll be able to search for pet/animal shippers all over the world.</p> <p>But why did we exclaim "almost!" a couple of paragraphs up? Well, in departing the UAE, there are many countries around the world that permit the entry/arrival of pets travelling with you as "accompanied/excess baggage" rather than as "manifest cargo" for Customs clearance following arrival. This is not to say that additional assistance in the destination country is <em>never</em> required simply because your pet has travelled accompanied/excess baggage, but there are indeed many countries for which the entry requirements do <em>not</em> require this type of additional assistance (e.g. import permit, on-arrival quarantine, etc.). In other words, more research!!</p> <p>Complicated, this import/export thing, eh?  </p></div>