animal care by animal people

<h3>Boarding Reservations: How far in advance do I have to book?</h3> <p>Now <em>that's</em> an important question!</p> <p>During more than half the year, you can book anytime, even last minute, and we'll be able to take your pet in. No problem.</p> <p>During about 5 months of the year, things are a bit more complicated than that. Take a look at <a href="/what-we-do/boarding-daycare/gotta-book-early" target="_blank">Gotta Book Early!</a></p>

<h3>Will you clip my pet's nails if needed?</h3> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_42.jpg"></div> <div class="faq_ans_text"><p>Yes we will.</p> <p>Our staff are well trained for this and we always check for such things with all dogs, cats and birds... and anyone else that might need it. (Yes, yes, of course we'll clip yours too... but only if ask you <em>real</em> nice.) We won't do any actual clipping without your permission, however, so just ask us to and/or we'll let you know if we think it's needed.</p> <p>For dogs and cats, no charge!</p> <p>For birds, this can sometimes require sedation and, therefore, veterinary involvement, and therefore charges, but we'll talk to you about that if we think it's needed, of course, and don't hesitate to ask.</p></div>

<h3>My dog stayed in your kennels and now he has a hangover!</h3> <p>No, we do <em><strong>not</strong></em> serve alcohol at DKC!  <img alt="" src="/graphics/ic_smiley3.png"></p> <p>"Kennel hangover" is a rather common thing... and a good one, if we do say so ourselves! You see, there is so much activity and general stimulation in a good kennels, that when your dog gets home it is very common for him or her to be a little tired for a couple of days ~ all that running around, socializing and barking their heads off with all their kennel neighbours (watch for that hoarsey-throat! <img alt="" src="/graphics/ic_wink.png" height="15" width="15"> ), and no sitting around vegging in front of the TV!</p> <p>So don't worry but do keep an eye. In almost all cases, this is just a happy, if a little tired, dog. If he or she continues being a little down or lethargic for more than a day or so, please do let us and your vet know. </p>

<h3>Why is there a charge for administering medication for my pet?</h3> <p>Weeeelllll... because it really does take quite a bit of our time and energy. And we're glad to do it. Really! But the time is often significant and we often have many pets in our care needing medication, so the whole management of this, in addition to the administering of meds itself, turns it all into quite a daily project. Hope you understand. <img alt="" src="/graphics/ic_sad.png" height="15" width="15"></p>

<h3>Birds get bored??!</h3> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_pet_photo_124.jpg"></div> <div class="faq_ans_text"><p>Yes! Birds get bored!</p> <p>In fact, it's <em>very possible</em> that your bird is getting bored. You see, birds are highly intelligent, especially parrots of all sizes and types, and they truly do thrive with stimulation and interaction. If they don't have enough stimulation, they can become destructive and agitated, including self-destructive in the worst cases, such as plucking their own feathers and going through unwanted and unhealthy personality changes.</p> <p>So please DO take this seriously and make sure that your lovely birdie-bird has an interesting environment to live in, is connected to and engaged with the humanoids in your home, and even has a birdie-partner to live with, if at all possible.</p> <p>Who wants to be alone and bored, right?  <img alt="" src="/graphics/ic_wink.png" height="15" width="15"></p></div>

<h3>Is someone looking after my pet during weekends, holidays and at night?</h3> <p>Simply, yes. Even when we are closed to our two-legged customers, we have staff on-site every single day of the year. Full stop.</p> <p>Furthermore, we have staff on-site even at night. And because of our relocations work, which takes place mostly at night, every night, we have at least a couple of hours spread throughout the night when things are going on at DKC. Now, in fairness, we're not actually working with all the animals during the night as we do during the day, but after all folks, your pets need to sleep too! <img alt="" src="/graphics/ic_smiley3.png"></p>

<h3>Does my bird need to be microchipped?</h3> <p>Microchipping is a great way to identify and register your bird in case he ever flies off into the unknown. A microchip is also a permanent, more reliable method of identifying your bird than feet-rings which can wear out or become damaged and can even break and fall off entirely.</p> <p>Microchips for birds are smaller than those for cats and dogs but nevertheless sometimes birds require a light sedation to have them placed. Not something to worry about, though.  <img alt="" src="/graphics/ic_smiley3.png" height="15" width="15"></p> <p>Do be very aware that all birds will always need a microchip, and possibly other forms of identification, if they ever need to travel abroad.</p>

<h3>Should I be worried if my dog or cat has lost or gained weight during their boarding stay?</h3> <p>No and yes, depending.</p> <p>A little bit of weight gain or loss is very common. It doesn't happen to all pets during every stay in a boarding facility, but it does happen. Pet owners, understandably, often immediately feel that this must mean their pet has not been taken care of properly, but in fact it is more important to look at the entire context and the extent of the loss or gain.</p> <p>Commonly, pets staying in a boarding facility are not eating exactly as they do at home. They may or may not be eating exactly the same food (depending on the arrangements you've made with the kennel or cattery), and even if they are, they may not be eating exactly the same amounts because, despite every effort to get it just right, human beings differ and the precise amounts they provide may be a little different than you do when your pet is at home. So, all this small change can lead to weight gain or loss, in and of itself.</p> <p>More important and relevant than this, however, is that pets are generally much more active in a boarding facility than they are at home. Now <em>wait</em>! We're <em>not</em> saying that you aren't taking good care of your pet by not giving him or her lots of activity. No, not at all. It's just that in a boarding facility, especially one that has a good number of staff and lots of other animals around, the whole environment is very stimulating and there is a lot of exercise for dogs and lots of other general interest for both dogs and cats. And this keeps them more active and generally more stimulated, even if they're in their enclosures. And this, in turn, often leads to a bit of weight loss.</p> <p>And one more thing: In many cases, a little bit of weight loss for dogs and cats is a good thing and although we have many customers who do worry about this, we also have a great many who are pleased to see that their pet has lost a little weght in our care because, in fact, they came in to us a little overweight.</p> <p>But of course, everyone has a different perception of this, and if the weight of your pet is not medically bad, one way or the other, then we do try to maintain the weight your pet comes in with.</p> <p>This all said, too much weight gain or loss IS a problem and if you feel there has been too much either way, we truly hope you'll talk to us about this. We monitor this aspect of your pet's health very closely, with a weight check when they first arrive for boarding and then regular checking every week, or more often if we perceive a potential problem. And if there is a problem, we always let you know about it while you're away and take action when required by adjusting feeding or even consulting your vet.</p> <p>If you're interested in more insight about this important subject, take a look at our page, "<a href="/what-we-do/boarding-daycare/weight-loss-or-gain-while-boarding" target="_blank">Weight Loss or Gain While Boarding</a>".</p>

<h3>Will my bird have time outside her cage and some interaction with your handlers? What if she's staying in one of your offices?</h3> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_pet_photo_100.jpg"></div> <div class="faq_ans_text"><p>Yes!</p> <p>Actually, this is about larger birds, of course, because tiny little birds really do need to stay in their cages. BUT both large and small birds sometimes spend time in our offices with staff and if you ask us about this, we can usually arrange it so that they are in the offices all the time or often.</p> <p>As for large birds (cockatoos, macaws, African greys), if they tend to be very noisy (talkative?) then we need to be cautious in our promises to you because we also have to serve our other customers on the phone and in person, as you know, so a really "talkative" bird can make all that pretty difficult. But no matter what kind of squawker your bird is, all larger birds in our care get a lot of time out of their cages and with our handlers. We love birds! And we have a lovely aviary (for both large and small birds) where they have plenty of time to check things out and interact with staff, in addition to the regular feeding and bathing times.</p></div>

<h3>Will my cat stay with other cats?</h3> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_pet_photo_37.jpg"></div> <div class="faq_ans_text"><p>Well, yes and no.</p> <p>Your cat will stay in a separate and secure enclosure, so there won't be any other cats in there with him. But because it's a cattery, we obviously have a lot of cats staying in a lot of enclosures, all of which are next to each other. So, although your cat <em>will</em> be in his own enclosure, there will indeed still be lots of other cats around.</p> <p>This said, if you have more than one cat and want them to be in the same enclosure together, then perfect! (Did you know that there's a <a href="/what-we-do/boarding-daycare/prices-admission-requirements" target="_blank">20% discount for buddy-boarding</a>?) Aaaaaannnnd... if you'd like to explore the possibility of socialising your cat with other cats from a different family (yes, you read that right!), then just talk to us about this ~ we have a <a href="/what-we-do/boarding-daycare/the-kennels-the-catteries-the-kennatteries" target="_blank">cat jungle</a> and we <a href="/docs/A_Fair_Share.pdf" target="_blank">Buddy-Board cats</a> too, in the right circumstance and with your permission/request.</p></div>