animal care by animal people

<h3>What's DKC's Collection & Delivery schedule?</h3> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_pet_photo_51.jpg"></div> <div class="faq_ans_text"><p>Sunday-Thursday and Saturday. We don't offer this service on Friday. (See our <a href="/about-dkc/two-legged-timings" target="_blank">Two-Legged Timings</a>.)</p> <p>We have a lot of customers asking for very specific appointments but this is often not possible, although we <em>do</em> try if we can, because each day presents its own unpredictable schedules, number of home-visits, number of pets and... traffic!</p> <p>However, we <em><strong>always call</strong></em> approximately 30 minutes before we get to you while we're doin' the rounds, so <em>do</em> feel free to go about your day as you need to and then, when you hear from us, you can return to your home to meet us.</p></div>

<h3>Boarding Reservations: How far in advance do I have to book?</h3> <p>Now <em>that's</em> an important question!</p> <p>During more than half the year, you can book anytime, even last minute, and we'll be able to take your pet in. No problem.</p> <p>During about 5 months of the year, things are a bit more complicated than that. Take a look at <a href="/what-we-do/boarding-daycare/gotta-book-early" target="_blank">Gotta Book Early!</a></p>

<h3>My pet is taking medications ~ can DKC Boarding manage this?</h3> <p>As Barack Obama said... YES WE CAN!</p> <p>Just talk to us about it and we'll organise the rest.</p> <p>(Don't like Barack Obama quotes? Oops!)</p>

<h3>Should I bring toys for my dog when coming to board?</h3> <p>Toys are great, and helpful, when dogs are at home because they grab their wild attentions and abate boredom. In boarding though, your pooch has lots of other dog friends to play with and, believe it or not, they end up losing interest in those toys!</p> <p>However, for dogs still interested in their toys when with us, but staying in our Lounge, Feedroom or in one of our offices where all the dogs are in groups and close proximity, there is sometimes the possibility of them getting possessive of their toys, which doesn't help anyone. <img alt="" src="/graphics/ic_smiley3.png" height="15" width="15">  Of course, if your dog has a toy that he's REALLY attached to, and if he's staying in an enclosure by himself, then you can always bring that along.</p>

<h3>Should I be worried if my dog or cat has lost or gained weight during their boarding stay?</h3> <p>No and yes, depending.</p> <p>A little bit of weight gain or loss is very common. It doesn't happen to all pets during every stay in a boarding facility, but it does happen. Pet owners, understandably, often immediately feel that this must mean their pet has not been taken care of properly, but in fact it is more important to look at the entire context and the extent of the loss or gain.</p> <p>Commonly, pets staying in a boarding facility are not eating exactly as they do at home. They may or may not be eating exactly the same food (depending on the arrangements you've made with the kennel or cattery), and even if they are, they may not be eating exactly the same amounts because, despite every effort to get it just right, human beings differ and the precise amounts they provide may be a little different than you do when your pet is at home. So, all this small change can lead to weight gain or loss, in and of itself.</p> <p>More important and relevant than this, however, is that pets are generally much more active in a boarding facility than they are at home. Now <em>wait</em>! We're <em>not</em> saying that you aren't taking good care of your pet by not giving him or her lots of activity. No, not at all. It's just that in a boarding facility, especially one that has a good number of staff and lots of other animals around, the whole environment is very stimulating and there is a lot of exercise for dogs and lots of other general interest for both dogs and cats. And this keeps them more active and generally more stimulated, even if they're in their enclosures. And this, in turn, often leads to a bit of weight loss.</p> <p>And one more thing: In many cases, a little bit of weight loss for dogs and cats is a good thing and although we have many customers who do worry about this, we also have a great many who are pleased to see that their pet has lost a little weght in our care because, in fact, they came in to us a little overweight.</p> <p>But of course, everyone has a different perception of this, and if the weight of your pet is not medically bad, one way or the other, then we do try to maintain the weight your pet comes in with.</p> <p>This all said, too much weight gain or loss IS a problem and if you feel there has been too much either way, we truly hope you'll talk to us about this. We monitor this aspect of your pet's health very closely, with a weight check when they first arrive for boarding and then regular checking every week, or more often if we perceive a potential problem. And if there is a problem, we always let you know about it while you're away and take action when required by adjusting feeding or even consulting your vet.</p> <p>If you're interested in more insight about this important subject, take a look at our page, "<a href="/what-we-do/boarding-daycare/weight-loss-or-gain-while-boarding" target="_blank">Weight Loss or Gain While Boarding</a>".</p>

<h3>Will my bird have time outside her cage and some interaction with your handlers? What if she's staying in one of your offices?</h3> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_pet_photo_100.jpg"></div> <div class="faq_ans_text"><p>Yes!</p> <p>Actually, this is about larger birds, of course, because tiny little birds really do need to stay in their cages. BUT both large and small birds sometimes spend time in our offices with staff and if you ask us about this, we can usually arrange it so that they are in the offices all the time or often.</p> <p>As for large birds (cockatoos, macaws, African greys), if they tend to be very noisy (talkative?) then we need to be cautious in our promises to you because we also have to serve our other customers on the phone and in person, as you know, so a really "talkative" bird can make all that pretty difficult. But no matter what kind of squawker your bird is, all larger birds in our care get a lot of time out of their cages and with our handlers. We love birds! And we have a lovely aviary (for both large and small birds) where they have plenty of time to check things out and interact with staff, in addition to the regular feeding and bathing times.</p></div>

<h3>Does my dog have to be neutered to board or daycare with you? And can my dog socialise with others if not neutered?</h3> <p>Nope, your dog does not have to be neutered to board or daycare with us or to socialise with other dogs.</p> <p>But... (isn't there <em>always</em> a "but"?!)... there are some good reasons to neuter, so we'll offer some of them up for you here.</p> <p>We have found that dogs who are neutered tend to socialise better and also buddy-board better. Neutering your dog can help calm down his instinct to dominate, which of course can make being with other dogs a little more likely to be an agreeable experience, as you can imagine ~ once neutered, he'll likely (there are never guarantees!) be more interested in actual play than dominance. From a health point of view, it can also be a good decision to neuter. Spaying helps to lower the incidence of uterine infection and breast cancer in females which, when the latter occurs, is fatal in 50% of dogs and 90% of cats. And neutering helps to prevent testicular cancer and disincline males to marking their territory in your home. Finally (well, not "finally" as much as "this is everything we're going to tell you here!), unneutered little 'uns can often be more aggressive, or more easily triggered to aggression, while being neutered can help their (and your) focus on their human family.</p> <p>(Did we mention over-population?)</p>

<h3>Does my bird need dietary supplements?</h3> <p>If your bird is eating a good quality, complete diet, including fresh fruit and vegetables, there is usually no need for extra dietary supplements. Yay!  <img alt="" src="/graphics/ic_smiley3.png" height="15" width="15"></p>

<h3>Birds get bored??!</h3> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_pet_photo_124.jpg"></div> <div class="faq_ans_text"><p>Yes! Birds get bored!</p> <p>In fact, it's <em>very possible</em> that your bird is getting bored. You see, birds are highly intelligent, especially parrots of all sizes and types, and they truly do thrive with stimulation and interaction. If they don't have enough stimulation, they can become destructive and agitated, including self-destructive in the worst cases, such as plucking their own feathers and going through unwanted and unhealthy personality changes.</p> <p>So please DO take this seriously and make sure that your lovely birdie-bird has an interesting environment to live in, is connected to and engaged with the humanoids in your home, and even has a birdie-partner to live with, if at all possible.</p> <p>Who wants to be alone and bored, right?  <img alt="" src="/graphics/ic_wink.png" height="15" width="15"></p></div>