collection & delivery nationwide

<h5>What are your vehicles like? How will my pet travel?</h5> <div class="faq_ans_img"><img loading="lazy" src="https://d12fifzdy7ujh4.cloudfront.net/images/faqs/faq_52.jpg"></div> <div class="faq_ans_text"><p>We use converted passenger vans (such as the Toyota Hiace) which have been heavily modified for our pet collection and delivery service. Take a look at <a href="/what-we-do/collection-delivery" target="_blank">Collection & Delivery</a>.</p> <p>Now, as we've said, these are people-passenger vans, <em><strong>not</strong></em> cargo vans; this is an important distinction because passenger vans have windows all around the vehicle so that plenty of light gets in, and also high-quality air-conditioning throughout. Furthermore, we've added fans to create even better air circulation.</p> <p>All the seats have been removed, of course, and replaced by metal flooring with embedded hooks, so when we put your pet and her/his travel box into the van, we can use strong ties to secure the boxes in-place.</p> <p>And finally, there's no solid/opaque partition between our handlers who are driving the vans and your pets in the back, which means we always know what's going on and your pets aren't isolated at all during the trip.</p> <p>And just so you know, we transport any animal in these vehicles, not just your dogs and cats.</p> <p>Oh, and one more thing: We do <em>not</em> have "drivers". The same Animal Handlers who take care of your pets when in our care are the ones who will come to your home for Collection & Delivery.</p></div>

<h5>Do I need to make an appointment?</h5><p>We genuinely love having people just drop by and look around both our locations in <a href="/about-dkc/howl-we-get-there#dkcmap" target="_blank">Umm Ramool</a> (DKC Boarding & Daycare, and DKC Relocations) and <a href="/about-dkc/howl-we-get-there#dkcvetmap" target="_blank">Motor City</a> (DKC Veterinary Clinic).</p> <p>If you want to relocate your pet into or out of Dubai, then we do indeed need you to contact us to make an appointment... but we promise we won't make that difficult.  <img alt="" src="/graphics/ic_smiley3.png"></p> <p>If you need to see one of our clinic's veterinarians, an appointment is always most assured but, yes, you can also just walk on in and we may be able to see you immediately, or not, but especially yes during The Night Shift, from 8pm to 8am, because our clinic is 24/7, always open, day and night. </p> <p>If, however, you just want to see either of our facilities and look around, to see where your pet will live while you're away and he's boarding or while she's in veterinary care, or to have a chat with our Animal Handlers and our veterinary clinic staff... then just come on down any time during our <a href="/about-dkc/two-legged-timings" target="_blank">Two-Legged Timings</a>.</p> <p>If you want to actually reserve boarding space for your pet, then yes, you do need to contact us in advance.</p>